LOBBY & ARRIVAL POLICY:

For everyone's safety, all pets must be leashed or carried when entering the salon. Please do not remove your dog's leash, harness, or collar while inside.

If another client is in the lobby or a dog is on the grooming table, please wait until we invite you inside. Keeping dogs separated helps ensure a calm, safe environment for everyone.

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APPOINTMENT CANCELLATIONS:  

Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment. Missed appointments or no-shows will be charged a $55 fee, which will be added to your next grooming visit.

We understand that unexpected situations happen. Please communicate with us as soon as possible if you are unable to make your appointment.

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APPOINTMENT TIMING & PUNCTUALITY:

Appointment times must be strictly respected. Because we operate on a one-on-one grooming schedule, timely drop-off and pick-up are required to keep the day running smoothly and to prevent dogs from overlapping or interacting.

Arriving more than 15 minutes late may result in your appointment being cancelled and treated as a missed appointment, subject to a $55 fee.

Pick-ups more than 15 minutes late will be charged $1 per minute until collected.

These policies are strictly enforced to maintain safety and schedule integrity.

PICK UP TIME:

You will be given an estimated pickup time for your dog, along with a reminder text or call about 15 minutes before they are ready.

Once your dog is finished, they are ready to go home and this is often their favorite part—getting to “show off” and see their owner. We do our best not to keep them waiting, as this helps reduce stress and keeps the day running smoothly for all dogs.

ARRIVAL DURING GROOMING:

If you arrive while your dog is still being worked on, please wait outside until we let you know to come in. Dogs often become very excited when they see their owner, which can make grooming unsafe to continue.

If you come inside before being invited, the groom will be paused or stopped for safety. Groomers are working with scissors and tools on moving animals and must maintain full focus.

COMFORT OVER PERFECTION:

Your dog's comfort, safety, and well-being always come first. Every dog has different physical and emotional limits due to age, health, anxiety, past experiences, or temperament. We will never force a dog through a procedure they cannot comfortably tolerate.

If your dog is uncomfortable with certain areas—such as clipper work on the legs, feet, or face—we'll adjust our approach accordingly. This may result in a groom that isn't perfectly even or fully completed, but we believe a positive, low-stress experience is far more important than a perfect haircut. With regular grooming, many dogs become more comfortable over time.

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KENNEL POLICY:

Kennels are used only as needed, such as for dogs that are more comfortable waiting while another household dog is being groomed, or for dogs that mark or urinate in the grooming area. Otherwise, each appointment is reserved for one-on-one grooming and your dog is groomed straight through without kenneling. This helps create a calmer, less stressful experience for most dogs.

CONSULTATION:

A groomer consultation will take place at every drop-off. It is your responsibility to inform us of any important changes in your pet’s health.

We will also notify you if we notice anything during grooming, such as lumps, bumps, moles, or skin concerns.

HEALTH & SAFETY:

We reserve the right to send any dog home if they show signs of aggression or unsafe health conditions during their visit.

We do not accept dogs that are heavily sedated, showing signs of illness such as severe diarrhea or kennel cough, or those with parasites including fleas, ticks, or lice.

FLEA POLICY:

If your dog is found to have fleas or lice, they will be sent home immediately. We do not provide flea or lice treatments or services.

SENIOR DOGS:

We love senior dogs, and their comfort becomes our top priority as they age. We focus on comfort-based grooming, and shorter, simpler haircuts are often easier and more comfortable for aging dogs with mobility or health changes.

Any concerns related to aging will be discussed with you if noticed during grooming.

COMMUNICATION MATTERS:

We want every dog and owner to have a positive experience. Please be open and honest with your groomer—clear communication is key to keeping your dog comfortable and ensuring the best possible outcome.